Refund policy

Refund Policy

Last updated: July 2026

At Rooted to Rise, we take great pride in crafting every order with care using quality ingredients and baking each batch fresh to order.

Because our products are perishable food items, we are unable to accept returns or exchanges once an order has been shipped or delivered. This policy helps us maintain the highest standards of food safety and quality for all customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:
• Your order number
• A description of the issue
• Clear photos of the package and product

We'll review each situation individually and, where appropriate, offer a replacement, store credit, or refund.

Lost Packages

If your package appears to be lost during transit, please contact us. We'll work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Order Changes or Cancellations

Because we begin preparing orders shortly after they are placed, we cannot guarantee that changes or cancellations can be accommodated.

If you need to modify or cancel your order, please contact us as soon as possible after placing it. If production has not yet begun, we'll do our best to accommodate your request.

Non-Refundable Items

For food safety reasons, we cannot accept returns or provide refunds for:
• Opened food products
• Products that have been consumed
• Products returned without prior approval
• Orders with incorrect shipping information provided by the customer

Our Commitment

Your satisfaction is important to us.

If there is ever an issue with your order, we encourage you to contact us. We are committed to providing thoughtful customer service and will always work with you to find a fair solution whenever possible.

Questions?

Email: rootedtorisewh@gmail.com